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    CONTACT INFORMATION

    50 East 52nd Street
    Brooklyn, NY 10022
    United States

    +1322224332
    +4643758533

    info@google.com
    support@google.com

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

    FAQs

    It is free to ship via standard shipping by post. It is about 5~20 days according to different countries.

    It is about 5~10 days according to different countries.

    • If you choose to use the express delivery method, we need to charge a shipping fee of $40. We will use DHL/FedEx for delivery. The arrival time depends on the shipping company. It usually takes about 5-10 days
    • Shipping costs are subject to the display on the checkout page.
    • Note: Since the logistics is undertaken by FedEx/DHL, the update of the logistics information will be delayed for 3-4 days. Please wait patiently. If the tracking number comes out, we will send it to you by email as soon as possible.

    Your order may be subject to customs or import duties that are charged once the parcel reaches its destination country. Legally these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell how much the cost would be, as customs policies and import duties vary widely from country to country.

    Customs duty is charged as a percentage of the total value of the goods. The duty rate percentage depends on the country the package is being sent to, but on average is between 3% and 9%. We have no control over the charges which is why we cannot include them in the cost of the item, or within the postage costs. We generally try to reduce the declared value of the package to reduce taxes and fees, but you may still need to pay a small amount of customs fees.

     

    • PayPal, Credit Cards and TT.

    Yes, please leave the details to us when you order.

    Yes, all will be as same you see on our store.

    Warranty Information

    • Coverage Period: 1 year from the date of purchase.
    • Coverage Details:   Defects in materials and workmanship under normal use. Free repair or replacement for defective units within the coverage period.
    • Damage caused by accidents, misuse, or unauthorized repairs.
    • Wear and tear, including cosmetic damage.
    • Devices that have been modified or tampered with.
    •  

    • Immediate Replacement:

      • If your GPS unit becomes defective within the first month of purchase, we offer an immediate replacement policy.
      • Contact our customer service within 30 days of purchase with proof of purchase and a description of the issue.

    • Shipping Costs:

      • Customer send the defective unit to us by post, we will pay the shipping costs.
      • We will also cover the shipping costs for sending the replacement unit to you.

    • Replacement Process:

      • Upon verification of the defect, we will send you a replacement unit as soon as possible, usually within 5-7 business days after receiving the defective unit.
      • If you prefer, you may opt for a full refund instead of a replacement.
    Our return policy is designed to be fair and transparent, providing clarity on the process and costs associated with returns.

    General Return Policy

    • Items must be returned within 30 days of receipt.
    • Items must be in their original condition, unused, and with all original packaging and accessories.

    1. Return Shipping Costs:

      • Within 1 month, return shipping costs due to quality issues will be covered by us. After 1 month, customers are responsible for the return shipping costs. 
      • For international returns, customers are also responsible for any customs fees or duties incurred.
      • Free Shipping Items: If the item was originally shipped for free, the customer is responsible for the return shipping cost.

    2. Refunds:

      • Refunds will be processed within 1-5 business days of receiving the returned item.
      • Refunds will be issued to the original payment method used for the purchase.
      • Original shipping costs (if any) are non-refundable.

      • Initiating a Return:

        • Contact our customer service team at support@ricoel.com to initiate a return.
        • Provide your order number and the reason for the return.

      • Return Authorization:

        • Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return the item.

      • Shipping the Return:

        • Pack the item securely in its original packaging.
        • Clearly mark the RAN on the outside of the package.
        • Ship the package using a trackable shipping method to the address provided by our customer service team.
      • .