Who We Are
Our website address is: https://store.ricoel.com.
Thank you for visiting RICOEL Store. We are a company, creating products to enhance your experience on your trip. Please read this Privacy Policy, providing consent to document in order to have permission to use our services.
RICOEL, (hereinafter as "RICOEL" or "we" or "us" or “our”), is committed to protecting your privacy. We, RICOEL know you care how information about you is used and shared. We respect your privacy and take your online safety seriously. In order to provide you with the products and services, we collect and process your essential personal data at minimum scale from the RICOEL website, services, online stores, and applications. When you use any of our Services (as defined below) you are consenting to the practices described in the Privacy Policy. Mostly, we will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices or by posting e-mail messages or communications on the website or through the other services and electronic communication. For contractual purposes, you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication. Thank you for accessing the website, mobile applications and other software of RICOEL (collectively, the "Service"). We respect your privacy and want you to know about the Privacy Policy taken to protect your personal information.
What Personal Data We Collect and Why We Collect It
1. What Personal Data We collect?
1. Information You Give Us. We receive and store most information you provide in relation to RICOEL. Click here to see examples of what we collect. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Service.
2. Automatic Information. We automatically collect and store certain types of information about your use of Service, including information about your interaction with content and services available through RICOEL. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses RICOEL and other content served by or on behalf of RICOEL on other websites. Click here to see examples of what we collect and our Cookie Notice.
3. Information from Other Sources. We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we will contribute to correcting our records and delivering your next purchase. Click here to see additional examples of the information we receive.
2. Why We Collect It
We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include: Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers. Provide, troubleshoot, and improve RICOEL. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the RICOEL Services. Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with RICOEL. Provide voice, image and camera services. When you use voice, image and camera services, we use your voice input, images, videos, and other personal information to respond to your requests, provide the requested service to you, and improve our services. Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from customer information regarding custom clearance at the time of return. Communicate with you. We use your personal information to communicate with you in relation to RICOEL via different channels (e.g., by phone, email, chat, or message). We use your personal information to display personalized ads for features, products, and services that might be suitable for you. Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, RICOEL, and others. Sharing and service perfection. The public contents your contributions to the Service are intended for public consumption and are therefore viewable by the public, including your photos, ratings, reviews, tips, lists, compliments, as is some of your other activity through the Service, like how you would like to know other people contributions (e.g., useful, helpful, or not helpful).
This Service uses technical and organizational measures to safeguard the integrity and confidentiality of your personal information. We work to protect the security of your personal information during transmission by using encryption protocols and software. We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data. We retain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. We set different authorization for different employees to be permitted to access or approach your personal data. We only establish the partnership with those providers that have adequate protection on recurring service to prevent from data breaches. It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password for your RICOEL account that is not used for other online accounts. Be sure to sign off when finished using a shared computer. You can sign out of your RICOEL account by selecting Sign Out.
3. What Information Can You Access?
You, as a customer, have right to access your information. You may access to the majority of your data online when you login in the RICOEL account by clicking on the ‘Personal Center’ tab. From your account, you can also modify or update your personal information at your convenience. Please see below for guidance on how to navigate the ‘Personal Center’ tab to find specific information. For more detailed instructions, please visit our Help Page. Login information: Click on the ‘Account’ Your address book: Click on the ‘Address’ Order history: Click on the ‘My Orders’ Email Subscriptions: click on the ‘Email Subscriptions’ Your Profile informationon: clik the ‘Account’
What Choices Do You Have Regarding RICOEL Collection Of Your Information?
You are welcomed to raise any questions about how we collect and process your personal information. You may contact our Customer Service provided below.
As stated above, if you choose not to provide necessary information for service, we are unable to provide you with our service.
You have right to rectify your personal information through Account Setting referring to the What Information Can Customers Access?After the updates or rectification, we usually have a copy of your previous records.
You have the right to object when you no longer want to receive any email or communication from us by using the Account Setting functions. The object right is also applicable to apps in your portable devices so you may adjust the settings in your portable devices.
To block the cookies on your computer, the Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. Because cookies allow you to take advantage of some essential service on the Site, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your shopping cart or proceed to checkout, or use any of our Services that require you to sign in.
If you want to browse our websites without linking the browsing history to your account, you may do so by logging out of your account here and blocking cookies on your browser.
For the Opt-out setting unable to be changed on the platform by yourself, you may contact our Customer Service for further help. In addition, you may request RICOEL to delete your account and accompanying information as well. You may also request for your personal information.
We keep your personal information to enable your continued use of our Services, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Policy, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you. For example, we retain your transaction history so that you can review past purchases (and repeat orders if desired) and what addresses you have shipped orders to, and to safeguard your privacy right.
For European-resident Users, you may refer to this part for special regulation under GDPR (General Data Protection Regulation). You may reserve the right pursuant to GDPR: Right of access by the data subject. You no matter as a visitor or a customer, are as a user, entitled to access their own information to confirm whether their personal data are being process or not. Users have the right to know about the detailed information the purposes of the processing; the categories of personal data; the recipients or categories of recipient to whom the personal data have been disclosed to; the time frame for the personal data concerned stored; the existence of automated decision-making. Right to rectification. Users have the right to rectify the data. If your information is incorrect or incomplete. You may choose to correct and complete the information or inform us to assist you doing so. Right to erasure. You are users conferred the right to request us to delete your personal information. We will use the available technology to erase your personal information, including but not limited to pseudonymization, de identification, clearing and other erasure methods. However, for the reason of exercising the right of freedom of expression and information, compliance of legal obligations, public interest in public health,archiving purposes in the public interest, scientific or historical research purposes or statistical purposes, or for legitimate defence. Right to restriction of processing. Users shall be aware of that before you request for certain right, you are supposed to cooperate with us for verify your personal information and your identity. In verification process, you shall include your name, address, and/or email address when you contact us. We will take reasonable steps to verify your identity prior to responding to your requests. The verification steps will vary depending on the sensitivity of your personal information and whether you have an account with us, but we will make a response to you within the specified time set under GDPR. Right to data portability. You may request for your personal data provided to us on basis of consent or contract, or the automated processing to a third party under the condition of availability of the technology. Whether feasible or not, please contact our Customer Service for confirmation. You shall be assured that we will attempt to guarantee your data to be transmitted to a third party in a structed, commonly used and machined-readable format where technically feasible. Right to object. You may object to the direct marketing and you can view What Choices Do You Have Regarding RICOEL Collection Of Your Information? Automated individual decision making, including profiling. When we make a automated decision making, like a profiling, we will acquire your explicit consent before our engagement. Alternatively, the right to object to the automated decision can be exercised via communication with us by the Email of Customer Service. Withdrawal of consent. You may withdraw you consent to the processing of your data at any time, but you shall be realized that the withdrawal of the consent will not affect the lawfulness of processing regarding consent before the withdrawal. Whenever we transfer personal information to countries beyond European Union in the course of sharing information, we will transfer that information in accordance with this Privacy Policy and as permitted by the applicable laws on data protection.
If you choose to use Service, any dispute over privacy is subject to this Term of Use, including limitations on damages, resolution of disputes, and application of the law. If you have any concern about privacy at RICOEL, please contact us with a concise description, and we will try to resolve it. Our business changes constantly, and our Privacy Policy will change also. You had better check our websites frequently to see recent changes. Except for other rules and regulations, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers. If you have any questions regarding collecting or processing of your personal data, please contact us by e-mail at support@ricoel.com.
